- NDIS-registered business
- Over 300 active participants
- Ongoing weekly referrals
- Remote working model
- Low overhead costs
- High employee retention rates
- 30+ policy documents, workflows and templates
Established in 2022 by a disability practitioner with over 15 years of experience, the business offers high-quality support coordination for NDIS participants. It has grown from three support coordinators and 110 participants to over 300, with ongoing weekly referrals. Operating remotely from a virtual office, the business serves a wide area, including Greater Geelong, Bellarine Peninsula, Surf Coast, Western Melbourne, Ballarat and Warrnambool, while keeping costs low.
The team consists of 13 staff members, including support coordinators and an intake coordinator/accounts, all with backgrounds in social work, psychology, criminology and counselling. Many are furthering their studies and the leadership focuses on staff well-being and development through mentorship and training. The owner oversees compliance, staff development and participant services to ensure positive outcomes for both staff and participants.
The business has built strong local networks and serves a variety of NDIS participants, including those with complex needs. Marketing efforts include relationship-building, attending industry events and using social media to announce service openings. With a clear transition plan and established systems, the business offers a smooth handover, ensuring minimal disruption and continuity of services.
